Return & Refund Policy

At Zoraa Collections, we prioritize customer satisfaction and ensure all orders are carefully checked before dispatch. However, if you face any issues, please review our return and refund terms below:

PLEASE NOTE THAT WE DO NOT OFFER RETURNS, EXCEPT IF THE ITEM ARRIVES DAMAGED,

Damaged Product Returns

• In case of damaged or defective products, an unboxing video is mandatory for processing the return.
  (The video must be clear, continuous, and start from opening the sealed package.)

Cancellations

• Order cancellations are not permitted once the order is placed.

Refund Terms

• Full refund, including transportation cost, will be issued only for damaged products with valid unboxing proof.

• No refund will be initiated for orders returned via self/courier service without our confirmation.

Customer Support

• Our support team is available Monday to Saturday, 10 AM – 5 PM.

• For any return-related queries, please reach out to:
  zoraacollections@gmail.com
  Ph No-9633491155